Frequently Asked Questions
Do you accept insurance?
In order to give you the most individualized treatment, we do not accept insurance and are considered out-of-network with ALL providers. If you have out-of-network benefits with your health insurance we will provide you with all of the documentation needed to turn into your insurance company for reimbursement. Therefore, payment is due at the time of service.
We are not a Medicare Provider, so law prevents us from providing Medicare patients with what would be considered “normally covered services.” If you have Medicare and would like to be seen for wellness and prevention services, please contact us for more details!
How do I know if I have out-of-network benefits?
This is easy! All you have to do is call your insurance company and ask them if your plan includes out-of-network benefits for telehealth physical therapy. If you do have out-of-network benefits ask your insurance company the following questions:
Do I have an out of network deductible?
Have I met my deductible for the year? If not how far away am I from meeting the deductible?
Is there paperwork that must be filled out when submitting the out of network claims? If so do you provide that paperwork?
Do I need to be pre-certified for physical therapy sessions in order to receive reimbursement?
What’s wellness care?
Also known as preventive care, this is seeking care when you’re feeling good! During our sessions, we will make sure that you are moving your best to prevent future injuries (and improve your golf game, running performance, or simply how you move and feel in everyday life)! This service is not reimbursable by insurance.
How does telehealth work?
Telehealth physical therapy is very similar to in-person physical therapy (minus the hands-on treatments) and may include education, movement evaluation, and exercise (both together and as a home exercise program). All you need is a stable internet connection, a little space, some quiet and some comfy clothes.
Unfortunately, while we would love to see you where ever you are, law prohibits us from seeing you if you are not in a state where we hold a license; currently we can see you while you are in NY, NJ, OH, and FL.